In response to a rising wave of benefit theft through card skimming and cloning, the Pennsylvania Department of Human Services (DHS), in collaboration with the State Office of Inspector General (OSIG), has introduced a new security measure for public assistance recipients. The new feature allows individuals using Electronic Benefit Transfer (EBT) cards—such as those enrolled in SNAP and TANF programs—to lock their cards when not in use, offering a powerful tool in the fight against fraud.
New Digital Security Feature Available via ConnectEBT App
The innovative card-locking option is now available through the ConnectEBT mobile app and the official website. Users can activate or deactivate their EBT cards with just a few clicks, effectively preventing unauthorized transactions when the card is not in use. The tool also includes advanced settings like restricting card use outside of Pennsylvania and scheduling automatic locks after a period of inactivity—options available in 30, 60, or 90-minute intervals.
“This is a simple, proactive way for recipients to safeguard their benefits,” said DHS Secretary Val Arkoosh. “We strongly encourage cardholders to keep their cards locked unless they are actively making a purchase.”
Fighting Fraud at the Source
Card skimming has become an increasingly common tactic used by criminals to access EBT funds. Skimming devices, often attached to legitimate point-of-sale terminals, collect card data and PIN numbers for later unauthorized use. Pennsylvania’s DHS is urging users to be vigilant when swiping their cards, inspecting terminals for signs of tampering or unusual construction.
- Common red flags include:
- Devices that are bulkier than normal
- Equipment held together with visible adhesives
- Loose or shaky card readers
If suspicious equipment is detected, users should immediately notify store personnel, local law enforcement, and report the incident to the OSIG hotline.
Changing PINs: A Simple Yet Effective Defense
Alongside the new locking feature, DHS is also recommending that EBT cardholders change their PIN at least once a month. Regularly updating the PIN can significantly reduce the risk of unauthorized access, especially if card information has been compromised without the user’s knowledge.
Maintaining strong, frequently updated security credentials remains one of the easiest ways to prevent fraud.
Benefit Replacement Deadline Approaching
A crucial reminder for all EBT users in Pennsylvania: due to the expiration of a federal provision, DHS can no longer replace stolen benefits after December 20, 2024. This makes preventive measures, like card locking and PIN changes, more important than ever.
- Anyone who believes their benefits have been stolen should act quickly by:
- Reporting the incident to local authorities and DHS
- Calling 1-888-328-7366 to request a replacement card
Empowering Recipients Through Technology
This new initiative represents a meaningful step toward empowering benefit recipients with the tools they need to protect their financial assistance. With the added security now available through the ConnectEBT app, Pennsylvanians have more control than ever over their public benefits—helping them stay protected in an increasingly digital world.
